Refund & Return Policy

At Pluto & Luna Select, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make it right.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging
Accompanied by proof of purchase (order number or receipt)

To initiate a return, please contact us at our Contact page with your order number and reason for return. We will provide you with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you’d prefer an exchange instead of a refund, we’re happy to help. Contact us within 30 days of delivery and let us know what you’d like in place of your original order. Exchanges are subject to product availability.

Non-Returnable Items

Opened grooming or health products (for hygiene reasons)
Personalized or custom items
Items marked as final sale

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no cost to you.